Refund policy

Damages and issues
Please inspect your order upon receipt and message us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Please get in touch with us through the Contact Us page.

Faulty Items

We offer free replacements for customers that experience faulty items, given that we are notified within 7 days of you receiving your order. These are considered on a case by case basis. For faulty items please get in touch with us through the Contact Us form. Tracy Maniapoto reserves the right to refuse a replacement if we deem the fault to be disingenuous or caused by the receiver.

 

Change of mind / Change of circumstance

We do not offer a refund or replacement for any item where you have changed your mind or if there is a change in your circumstance.

 

Sale items

We do not offer a refund or replacement for sale items unless faulty.